As design professionals, we spend considerable time each and every day thinking about influence.

Of course, we’re continuously developing new strategies for how we can help our clients generate influence. Yet, we also devote much thought into how consumers influence others in an increasingly connected world.

As design professionals, we spend considerable time each and every day thinking about influence.

Of course, we’re continuously developing new strategies for how we can help our clients generate influence. Yet, we also devote much thought into how consumers influence others in an increasingly connected world.

In the short film, Influencers, written and directed by Paul Rojanathara and Davis Johnson, we get a snapshot of New York’s most influential and creative individuals who are defining today's pop culture. Influencers seeks to identify and explain not only who the influencers are, but also what makes them so compelling. Youthful, confident, fearless early-adopters are those who are now shaping our buying decisions, the music we listen to, the food we eat, the clothes we wear, and even how we communicate with each other. These people can swiftly embrace something not mainstream (a drink, a brand, music), and make it wildly popular – all through the power of viral communications.

Unlike the celebrity-endorsed Nineties, today’s influencers are not bought or paid by a brand to wear/drink/talk about their product.  Rather, influencers embrace a product that they believe in, and then the buzz begins. This profound change has dramatically shifted power back into the hands of consumers. Being able to express likes and dislikes to a global audience is transforming the very essence of marketing and brand strategy.

Who are the influencers in your industry?

Have you identified who is talking about your product, sharing details about their customer experience, or tweeting about your service? If not, you could be missing out on valuable opportunities to reach out to your market. Are you ready to learn more about leveraging the power of influencers? Creativity is contagious...

It’s time to clear up a common misconception: the words "logo" and "brand" are not interchangeable terms. In fact, they are not the same thing at all! 

One of our industry's top mentors and brand gurus, Marty Neumeier, dispelled this myth in his book “The Brand Gap,” stating that "A brand is not a logo, an identity or a product.” A brand is a gut feeling, a consumer's emotions about a particular company or product. The logo is a visual representation of that company or product, one facet among many that culminate in the brand experience. However, it isn’t the brand itself. Your brand comprises everything that defines your company – who you are, what you do, where you want to be, and what you believe in. This is far more than a creative image, as an expertly designed logo is worthless if your brand is terrible.

It’s time to clear up a common misconception: the words "logo" and "brand" are not interchangeable terms. In fact, they are not the same thing at all!  

One of our industry's top mentors and brand gurus, Marty Neumeier, dispelled this myth in his book “The Brand Gap,” stating that "A brand is not a logo, an identity or a product.” A brand is a gut feeling, a consumer's emotions about a particular company or product. The logo is a visual representation of that company or product, one facet among many that culminate in the brand experience. However, it isn’t the brand itself. Your brand comprises everything that defines your company – who you are, what you do, where you want to be, and what you believe in. This is far more than a creative image, as an expertly designed logo is worthless if your brand is terrible.

Think of one of the world’s most recognized logo icons – the Apple apple. Would the logo be as powerful for its company if the products produced weren’t so spectacular? If the company didn’t continually push the technological envelope, bringing cutting edge products to market, the Apple logo would have little recognition. Apple is wildly popular with consumers, its products are easy to use and understand, and it has incredible marketing strategy, and the union of these factors has resulted in a very powerful brand. The Apple logo itself is just a visual representation of this message.

So, if you’re considering having a new logo developed, you may actually want to start with a review of your brand, including what your brand is truly saying about your business. From there, you can start looking at the elements that support what you’re trying to project beyond just a pretty image on your website!

If you're hungry for more on this topic check out one of our favorite books, “Your Brand Is Not Your Logo: It Is an Experience that Lives in Your Customer's Gut by Robert Brunner, Stewart Emery & Russ Hall.”

There is certainly a difference between ‘design thinking’ and ‘designing.’  We hail Helen Walters’ article in Fast Company “Design Thinking Isn’t a Miracle Cure, But Here’s How it Helps” as a must read, especially for anyone in our industry! According to Walters, “design thinking is not fairy dust; you do not get to skip steps to magically solve a challenge.”

There is certainly a difference between ‘design thinking’ and ‘designing.’  We hail Helen Walters’ article in Fast Company “Design Thinking Isn’t a Miracle Cure, But Here’s How it Helps” as a must read, especially for anyone in our industry! According to Walters, “design thinking is not fairy dust; you do not get to skip steps to magically solve a challenge.”

Design thinking is a strategic tool.

Design thinking is a way of applying rigor to the creative and business processes to arrive at the best possible outcome. Design thinking is never static, it is a multidiscipline approach that strategizes and structures ideas to deliver breakthrough experiences. 

STARMEN's Approach to Design Thinking

· Establish the what, how and who:
      - What are you getting to/answering?
      - How are you going to set the journey, and leverage everyone’s talents?
      - Who is the facilitator to manage on generative ideas, strategic business cases, and tactical deployment?

· Encourage the team to ‘think outside the box,’ looking at things a bit differently.

· Frame the journey through the consumer or customer’s eyes.

· Maintain focus, but be careful to avoid tunnel vision. Design thinking is about navigating the unknown with a candle – observing and moving forward on the best journey of discovery – not a flashlight that lights up the clearest, most direct path.

Mr. Rogers saw the value of cultivating his own brand. But he did so in a quiet and dignified way that made the tone and authenticity of his show, and his relationship with viewers, unmatched by any television property ever seen before or after. As we consider how many of today's marketers likely grew up with the words of Fred Rogers guiding their way as kids, we can't help but think that we've all too often strayed away from some of those first lessons we heard as children.

Relationship building trumps flashiness.

Mr. Rogers replaced the flashiness of other television entities with a strong effort at building an honest relationship with his viewers by addressing his their concerns (at least as best a television personality might do in the days of a one-way medium). Most of the time, he addressed his viewers directly, even taking them on trips to meet his friends, and introducing guests who stopped by, things that we would do when we are in a relationship with someone we care about.

Don't promise more intimacy than you can deliver. 

Mr. Rogers often looked into the camera, saying things like, "I've really enjoyed talking with you this week. I hope I have answered a few of the questions you've had. I really wish I could know each, and every one of you personally, but unfortunately this television show is the only way we have to talk. If you have other questions that I haven't answered, find someone you love, and who loves you in your own life, and ask them." Really, is there a more perfect mindset that brands should take, online or off?

For brands that appeal to a large customer base, the company cannot have personal relationships with everyone. Social media, however, does provide a way to be more conversational, as it provides a venue for customer contact when they have a problem, etc. The key is to take the appropriate tone with customers, and to demonstrate approachability, but also to be honest about your limits, lest customers be disappointed.

Be consistent in who you are, and what people should expect from you.

From Fred Rogers' first show in 1968 until his last in 2001, surprisingly little has notably changed. Mr. Rogers’ brand - well defined and constant - remained calm in the changing seas of culture. There were many subtle shifts in the nuances of his shows: the anxieties he addressed, and the topics he covered. But Fred always found a way to address them, and meet his audience’s expectations. Mr. Rogers was a trusted friend to whom we could always turn, a prime example of how brands should be responsive to culture, mindful of context, and remembrant of why audiences come to them in the first place. 

Customers' questions are worth answering.

Mr. Rogers took us seriously, asked us what our pain points were, and offered the best solutions he could. Brands might be well served to do this a little more often for their customers.

Brands can take a stand.

Despite his calm demeanor, Mr. Rogers was known for taking a stand for what he believes in, which was consistent with his public persona. Brands too often shy away from supporting something, or else, when they do take a stand, their ‘causes’ are disjointed from their brand and industry.

Mr. Rogers saw the value of cultivating his own brand, but he did so in a quiet and dignified way that made the tone and authenticity of his show, as well as his relationship with viewers, unmatched by any television property ever seen before or since. We can't help but think that we've all too often strayed away from some of those first lessons we heard as children.

Excerpts from Fast Company's expert blogger Sam Ford, 5 Marketing Lessons from Mr. Rogers, 2010.

The world's largest coffee company, and one of its most beloved brands, just stirred up a bold new roast of its identity.  Starbucks unveiled an updated version of its iconic logo, which had remained unchanged since 1992. The simplified logo focuses on its mermaid symbol, and removes the company name from around the border of the "Siren." That's right, Starbucks no longer feels the need to reinforce its name.

The world's largest coffee company, and one of its most beloved brands, just stirred up a bold new roast of its identity.  Starbucks unveiled an updated version of its iconic logo, which had remained unchanged since 1992. The simplified logo focuses on its mermaid symbol, and removes the company name from around the border of the "Siren." That's right, Starbucks no longer feels the need to reinforce its name.

The new wordless logo features nothing more than its real star, the Siren, transcending the emblem from logo to ‘Lovemark.’ A term coined by Kevin Roberts, brand genius and CEO of advertising giant Saatchi & Saatchi, who writes, “Lovemarks transcend brands, they deliver beyond your expectations of great performance, and they inspire 'Loyalty Beyond Reason’.” Transcending the Starbucks brand seems to be the new focus for Chief Executive Officer, Howard Schultz, who plans to evolve Starbucks into the future to ‘think beyond coffee.’ The world is changing, and Starbucks is changing along with it.  It is not changing the ‘essence of the experience,' but rather, enhancing the connection with its customers.  

Overall, the visual simplicity makes a meaningful impact, and the new focus on brand extension makes perfect sense. Those of you who think dropping the name wasn't such a good idea might fancy a read of “Starbucks’ Serves Up a Very Dumb Idea.” What remains uncontested is that Starbucks believes its best days are ahead of them, and it's going to be exciting to see how the new identity system evolves into Starbucks’ future plans.

Take a peak into the ‘Future of Starbucks’ or learn more about the power of lovemarks.

We at STARMEN are not ones to jump on 'bandwagons', whether the subject matter is politics, celebrity gossip, sports, or business. However, we're all aboard the latest bandwagon traveling along Gap's tracks to logo disaster. Gap’s new logo and branding campaign have widely been referred to as the “Gapgate controversy,” a questionable attempt at designing a new logo, and an even more tasteless approach at trying to market it. There has been way too much recent attention around the new Gap logo, and as a result, we've decided to come up with our own visual ‘solution.’

We at STARMEN are not ones to jump on 'bandwagons', whether the subject matter is politics, celebrity gossip, sports, or business. However, we're all aboard the latest bandwagon traveling along Gap's tracks to logo disaster. Gap’s new logo and branding campaign have widely been referred to as the “Gapgate controversy,” a questionable attempt at designing a new logo, and an even more tasteless approach at trying to market it. There has been way too much recent attention around the new Gap logo, and as a result, we've decided to come up with our own visual ‘solution.’

Gap has been successful at engaging and sustaining a loyal audience by constantly staying fresh in all aspects of its brand (fashion, marketing, advertising, etc.). Unfortunately, Gap’s revenue and image have waned. Sales at GAP stores (including Old Navy and Banana Republic) have been declining (-8% in 2009), but blaming the economy would be missing the mark entirely.  Gap’s problem is not its logo; it is its brand.

A Brand Panic Move

One of our favorite mottos is “Your logo is not your brand.” This is a message that we communicate to our clients frequently. Gap did not follow this philosophy, rolling out its new logo last week, which appeared to be more of a panic-driven move than a strategized one, as no real design thinking was evident. Some chalk this sudden change up as a response to declining sales, but as Abe Sauer from Brandchannel states, “the Gap brand decided to change the one valuable element it has going for it.” Customers seeing this new change just don't appear to be feeling it. This is a typical mistake most high-profile brands make in an effort to create a valuable 'change.’ Just ask Pepsi how they feel about the whole Tropicana mess. With very notable brands, a complete brand identity redesign or even just a change to the logo can be the hardest task for any design firm. Laird + Partners has done some great work for Gap in past years, but not this time. 

Louise Callagy, a Gap spokeswoman, explained the new logo was intended to be the latest ‘evolution’ for the brand, and added that it had been for the last two years. Callagy explains her position, stating that "[The new logo] is more contemporary and current, and honors the heritage of the Gap brand, but takes the blue box forward." We don’t agree; there is absolutely nothing new about using the typeface Helvetica. (Just ask Eric Spiekermann.) 

Our Solution

The creative team at STARMEN came up with a realistic, achievable solution for Gap. In honor of the 'heritage' that Gap eagerly wants to embrace, we reflected on the first Gap logo and store back in 1969, and found a new way of embracing Gap's original essence in a contemporary marketplace — something with a similar mainstream flexibility as seen in MTV's logo redesign. Rather than being simply an 'add-on', this logo becomes more 'integrated' with the brand campaign, allowing Gap to align its brand initiatives with its loyal customers. Rather than placing the retro typeface proportionally in the center of the iconic square shape, we dramatically enlarged it to bleed over the edges. The clean, bold, organic lowercase font gives Gap a fresh new energy that's both friendly and inviting. We believe that our approach gives the logo opportunity to fuse the distinctive Gap imagery, and the square shape demonstrates the flexibility of the new branding. So, what do you think of our alternative? More importantly, what do you think of Gap's perspective? We want to hear your thoughts... and we'd love to hear from you, Gap!

By no means are we saying that the above solution is 'the solution.’ We understand that there is a deeper problem with Gap, and it's not just with their logo, but rather their overall brand. However, as creatives, we couldn't help but offer our recommendations for what their logo could be.

UPDATE: As many of you may be aware, Gap pulled the aforementioned new logo just as quickly as they put it up. There probably won't be much long-term damage to the brand, but our hope is that Gap will know how to approach the whole brand identity redesign more holistically by focusing on the brand itself and not just the logo.

8 Criterion For Facebook Page Marketing Success

Social media marketing has become a hot topic amongst brand marketers and businesses who are looking to establish themselves within a social network. As a means to promote their products and services at low cost, a lot of marketers are turning to Facebook. But it's knowing how to use the platform, currently the most popular social network out there, that really makes all the difference to your bottomline.

8 Criterion For Facebook Page Marketing Success

Social media marketing has become a hot topic amongst brand marketers and businesses who are looking to establish themselves within a social network. As a means to promote their products and services at low cost, a lot of marketers are turning to Facebook. But it's knowing how to use the platform, currently the most popular social network out there, that really makes all the difference to your bottomline.

The proper use of Facebook goes beyond simply setting up an account. Rather, your focus must become more strategic in terms of interactivity with your audience, and this means taking the right steps to increase engagement, and promote peer-to-peer interactions. Simply stated, if a brand makes its community happy, then it has the option to start generating business revenue.

The Altimeter Group compiled data by analyzing companies' posts, comments and 'likes' on Facebook, and began to saw a clear pattern emerge. From this research, they've compiled the following 8 criterion for establishing a truly meaningful presence on the platform:

1. Set community expectations.
2. Provide cohesive branding.
3. Be up to date.
4. Live authentically.
5. Participate in dialogue.
6. Enable peer-to-peer interactions.
7. Foster advocacy.
8. Solicit a ‘call to action’.

So, now that you know the key elements of creating a stand-out social media presence on Facebook, how is your business going to execute a plan aligned with this paradigm? At STARMEN, we are social media experts, taking brands from content to commerce by using a unique approach that bridges people stories to product stories through social media and branded content.